Returns & refunds

Return window

Unused items in original, resalable packaging may be returned within 30 days of delivery unless otherwise noted on the product page. Contact us before returning so we can provide return instructions and a reference number.

Eligible items

• Unopened tools, accessories, and shop supplies in original packaging
• Full, unused rolls of tape and unopened containers that have not been tampered with
• Items received in error or damaged in transit (see below)

Non-returnable items

For safety and regulatory reasons, we generally cannot accept returns on:

• Opened or partially used chemicals, primers, cleaners, and coatings
• Activated or punctured aerosol cans
• Cut or partially used rolls of tape and adhesive products
• Custom or special-order items marked non-returnable at purchase

If you are unsure whether your item qualifies, email contact@4shops.us with your order number before shipping anything back.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong SKU, contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will arrange a replacement, credit, or refund as appropriate.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not hold exchange inventory for every SKU. The fastest option is often to return the original item per this policy and place a new order for the correct product.

How to start a return

Email contact@4shops.us with your order number, the item(s) you wish to return, and the reason. Our team will confirm eligibility and provide return shipping instructions if applicable.